Products may be exchanged or returned for a refund if they have not been opened, damaged, or used. We cannot accept returns or exchanges of any opened, unsealed, or used products. All returned items must be in the original condition with the original packaging, and/or with the original tags attached, and must be returned within 14 days of the delivery date with an authentic receipt. All shipping and duty charges are non-refundable.

Online purchases may be returned by mail for a full refund to the original method of payment within 14 days of the delivery date. You may also return products in-person to FACET Dermatology at 710 Kingston Road, Toronto ON M4E 1R7. We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. In case of product exchange, the shipping cost for the replacement(s) is the responsibility of the customer.

If you experience an allergic reaction to a product you have purchased, we will accept its return if you notify us within 3 days of your order delivery date.

Purchases are final on all sale or promotional items.

To return your order by mail, please send an email to hello@facetdermatology.com that includes your order number and reason for return. Once approved, we will provide you with instructions for shipping your return to us.Once your return is received, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund. If approved, your return will be processed, and your refund will be processed back to the original method of payment.Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

To return a purchase to our clinic, please have your order confirmation email along with the item(s) you would like to return to the FACET. Our regular business hours are from 8:00AM–4:30PM, Monday–Friday. All items must be in their original packaging and have original tags attached (if applicable).

Please also note that all returns are subject to validation and approval by FACET Dermatology and that we reserve the right to limit or refuse a return, in its sole discretion. Purchases are final on all sale or promotional items.

If you receive a product from us that appears to be damaged, please accept our apologies and contact us immediately at hello@facetdermatology.com and we will resolve the issue for you.

Elective and Aesthetic services are non-refundable. We will refund you the full value of your deposit or treatment fee if you change your mind within 24 hours of purchase. Refund requests outside 24 hours will not be honoured.

Pre-paid treatments have a 12-month expiry from the date of purchase.

Treatments/services are not transferable to other individuals or treatment areas.

We require 2 (TWO) business days’ notice to be given for any appointment cancellations. If you cancel within 2 (TWO) business days of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit. In the case of pre-paid treatments, 2 (TWO) business days’ notice is also required for appointment cancellations. If you cancel a pre-paid appointment within 2 (TWO) business days or do not attend the appointment, the treatment will be forfeited.