Returns & Exchanges Policies

Products may be exchanged or returned for a refund if they have not been opened, damaged, or used. We cannot accept returns or exchanges of any opened, unsealed, or used products. All returned items must be in the original condition with the original packaging, and/or with the original tags attached, and must be returned within 14 days of the delivery date with an authentic receipt. All shipping and duty charges are non-refundable.

We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. Deductions will only take place when the adjusted total is below $75.00 before tax. In case of product exchange, the shipping cost for the replacement(s) is the responsibility of the customer.

ONLINE PURCHASES

Online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 14 days of the delivery date. You may also return products in-person to FACET Dermatology for store credit only. We are located at 710 Kingston Road, Toronto ON M4E 1R7.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached. Please also note that all returns are subject to validation and approval by FACET and that we reserve the right to limit or refuse a return, in its sole discretion.

If you experience an allergic reaction to a product you have purchased, we will accept its return if you notify us within 3 days of your order delivery date.

Sales are final on all sale or promotional items.

 RETURN BY MAIL

To return your order by mail, please send an email to hello@facetdermatology.com that includes your order number and reason for return. Once approved, we will provide you with instructions for shipping your return to us. You will be responsible for any shipping or duty costs associated with items returned by mail.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund. If approved, your return will be processed, and your refund will be processed back to the original method of payment.

Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

RETURN IN STORE 

To return a purchase to our clinic, please bring your original invoice or order confirmation email along with the item(s) you would like to return to the FACET location during our regular business hours of 8:30AM–4:30PM, Monday–Friday. All items must be in their original packaging and have original tags attached (if applicable).

Be sure to bring valid photo identification and your original method of payment for verification purposes. Your return will be issued back in the form of FACET credit.
Please also note that all returns are subject to validation and approval by FACET Dermatology and that we reserve the right to limit or refuse a return, in its sole discretion. Sales are final on all sale or promotional items.

YOU MAY NOT RECEIVE A REFUND IF:

If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.
 
DAMAGED ITEMS

If you receive a product from us that appears to be damaged, please accept our apologies and contact us immediately at hello@facetdermatology.com and we will resolve the issue for you.