Cosmetic Appointments

Elective and Aesthetic services are non refundable. Pre-paid treatments have a 12-month expiry from the date of purchase.We will refund you the full value of your deposit or treatment fee if you change your mind within 24 hours of purchase. Refund requests outside 24 hours will not be honoured. 

Treatments/services are not transferable to other individuals or treatment areas.
We require 2 (TWO) business days’ notice to be given for any appointment cancellations. If you cancel within 2 (TWO) business days of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit. In the case of pre-paid treatments, 2 (TWO) business days’ notice is also required for appointment cancellations. If you cancel a pre-paid appointment within 2 (TWO) business days or do not attend the appointment, the treatment will be forfeited.

Medical Appointments

Medical appointments are not transferrable to other individuals.
If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. You will be discharged back to your family physician if you are not present during your scheduled appointment AND/OR your appointment is not cancelled 2 (TWO) business day prior to the scheduled date/time. You will be given the earliest available appointment for the condition stated on your referral. If you do not show for your initial appointment, a $75 charge will have to be paid before another appointment will be booked. 

Please have a translator present if you are not comfortable discussing medical concerns in English.

All children under the age of 16 must be accompanied by an adult. Individuals other than scheduled patients are not allowed in certain restricted areas of the facility and within treatment rooms in order to ensure quality patient care and treatment. Because safety is of the utmost importance at our clinic, we request that patients make separate accommodations for the care of their young children (under the age of 16) during the time of their scheduled appointments. Our staff are not equipped with the necessary means to watch over any unattended children.

Please allow yourself up to two hours for this appointment. This includes possible wait time.

We do not contract with any insurance carriers. If need be, we will gladly provide you with an official statement of service(s) regarding your procedural treatment(s), which you may submit to your insurance carrier.

To respect the health of all patients and staff in the clinic, smoking in our facility and/or 7.5m from the building is strictly prohibited. We also do not permit pets anywhere inside the clinic due to possible allergies and/or disruption, unless they are medically required such as certified guide dogs.

In order to ensure the quality of treatment and care, we encourage patients to refrain from using all electronic devices, including cell phones, computers, and tablets, as they may interfere with certain medical devices. In addition, we ask that phones are turned off or kept silent inside the clinic in order to preserve a non-disruptive environment.