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Frequently Asked Questions

Cosmetic Appointments

Treatments/services are not transferrable to other individuals or treatment areas. We require 2 (TWO) business days’ notice to be given for any appointment cancellations. If you cancel within 2 (TWO) business days of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit. In the case of pre-paid treatments, 2 (TWO) business days’ notice is also required for appointment cancellations. If you cancel a pre-paid appointment within 2 (TWO) business days or do not attend the appointment, the treatment will be forfeited. There is no refund on pre-pays. Pre-pays have a 12-month expiry from the date of purchase.

Medical Appointments

Medical appointments are not transferrable to other individuals.
If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity
to access timely medical care. You will be discharged back to your family physician if you are not present during your scheduled
appointment AND/OR your appointment is not cancelled 2 (TWO) business day prior to the
scheduled date/time. You will be given the earliest available appointment for the condition stated on your referral. If you do not show for your initial appointment, a $75 charge will have to be paid before another appointment will be booked. 

Please refer to our clinic policies for more details

Please have a translator present if you are not comfortable discussing medical concerns in English.

Updates regarding order status are provided via email or SMS updates. You will be prompted to choose your preferred method of communication when you place an order.

We love talking about why our products matter – you can reach us at

When you sign up for the FACET Rewards program you will receive points for products purchased! You can then use these points towards discounts on products or select services in the clinic. Click here for more information.

All shipments are sent through Canada Post standard shipping so shipping times vary. We are unable to control shipping times.

Our return policy for gifts is the same as all other products. Unopened, undamaged products in their original packaging are eligible for return within 14 days of delivery. Please contact if you have further questions.

Yes! We offer both physical and e-gift cards to make gift giving quick and unique features, sizing information, or other sales information.

Send us an email at with your proposal, and we will review it on a case-by-case basis.

Our team of dermatologists and aestheticians has carefully curated our products. However, not all are medical-grade. Each brand uses different ingredients and formulations, and individual results are entirely dependent on your skin type, primary skin concerns concerns and product usage.

We know that choosing skincare products can be overwhelming! If you need help choosing the right products, feel free to contact us to book a virtual consultation. Our skincare experts can craft a personalized skincare plan with product picks unique to you and your skincare goals.

Product safety is the responsibility of the manufacturer of each product, but some users may have unexpected reactions to ingredients. If you experience a reaction you should consult your primary care physician or reach out to us at

Each product you receive will have an expiry date printed on it somewhere, as marked by the manufacturer indwell depend on the ingredients included. There is also a recommended “use by” timeline indicated on the packaging (usually found near the ingredients list).

We use a local compounding pharmacy East York Pharmasave to provide high quality compounded medicationsEast York Compounding Pharmacy84102-840 Coxwell AveToronto ON M4C 5T2

Phone: 416-613-9511

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