Facet Dermatology Policies
Transportation and Parking
By Subway: Main Street Station across the street
By Go Train: Main Street Station across the street
By Car: Parking is available on the street and at the Sobey’s next door. We are accessible by TTC at Main Street Station. Please note: Our office is on the ground floor but is NOT wheelchair accessible.
clinic policies
Young Children
All children under the age of 16 must be accompanied by an adult. Individuals other than scheduled patients are not allowed in certain restricted areas of the facility and within treatment rooms in order to ensure quality patient care and treatment. Because safety is of the utmost importance at our clinic, we request that patients make separate accommodations for the care of their young children (under the age of 16) during the time of their scheduled appointments. Our staff are not equipped with the necessary means to watch over any unattended children.
Wait Times
Please allow yourself up to two hours for this appointment. This includes possible wait time.
Private Insurance
We do not contract with any insurance carriers. If need be, we will gladly provide you with an official statement of service(s) regarding your procedural treatment(s), which you may submit to your insurance carrier.
Pets & Smoking
To respect the health of all patients and staff in the clinic, smoking in our facility and/or 7.5m from the building is strictly prohibited. We also do not permit pets anywhere inside the clinic due to possible allergies and/or disruption, unless they are medically required such as certified guide dogs.
Electronic Devices
In order to ensure the quality of treatment and care, we encourage patients to refrain from using all electronic devices, including cell phones, computers, and tablets, as they may interfere with certain medical devices. In addition, we ask that phones are turned off or kept silent inside the clinic in order to preserve a non-disruptive environment.
Our Policies
No Show/Cancellation Policy
If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care.
You will be discharged back to your family physician if you are not present during your scheduled appointment AND/ORYour appointment is not cancelled by 12 PM (NOON) 1 (ONE) business day prior to the scheduled date/time.
You will be given the earliest available appointment for the condition stated on your referral. If you do not show for your initial appointment, a $75 charge will have to be paid before another appointment will be booked.
Please have a translator present if you are not comfortable discussing medical concerns in English.
Frequently Asked Questions
We love talking about why our products matter – you can reach us at hello@facetdermatology.com
When you sign up for the FACET Rewards program you will receive points for products purchased! You can then use these points towards discounts on products or select services in the clinic. Click here for more information.
Our team of dermatologists and aestheticians has carefully curated our products. However, not all are medical-grade. Each brand uses different ingredients and formulations, and individual results are entirely dependent on your skin type, primary skin concerns concerns and product usage.
We know that choosing skincare products can be overwhelming! If you need help choosing the right products, feel free to contact us to book a virtual consultation. Our skincare experts can craft a personalized skincare plan with product picks unique to you and your skincare goals.
Product safety is the responsibility of the manufacturer of each product, but some users may have unexpected reactions to ingredients. If you experience a reaction you should consult your primary care physician or reach out to us at hello@facetdermatology.com.
Returns & Exchanges Policies
Products may be exchanged or returned for a refund if they have not been opened, damaged, or used. We cannot accept returns or exchanges of any opened, unsealed, or used products. All returned items must be in the original condition with the original packaging, and/or with the original tags attached, and must be returned within 14 days of the delivery date with an authentic receipt. All shipping and duty charges are non-refundable.
We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. Deductions will only take place when the adjusted total is below $75.00 before tax. In case of product exchange, the shipping cost for the replacement(s) is the responsibility of the customer.
ONLINE PURCHASES
Online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 14 days of the delivery date. You may also return products in-person to FACET Dermatology for store credit only. We are located at 2533 Danforth Ave, Toronto, ON.
Your item must be unused, undamaged and in its original packaging and/or with the original tags attached. Please also note that all returns are subject to validation and approval by FACET and that we reserve the right to limit or refuse a return, in its sole discretion.
If you experience an allergic reaction to a product you have purchased, we will accept its return if you notify us within 3 days of your order delivery date.
Sales are final on all sale or promotional items.
RETURN BY MAIL
To return your order by mail, please send an email to hello@facetdermatology.com that includes your order number and reason for return. Once approved, we will provide you with instructions for shipping your return to us. You will be responsible for any shipping or duty costs associated with items returned by mail.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund. If approved, your return will be processed, and your refund will be processed back to the original method of payment.
Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).
RETURN IN STORE
To return a purchase to our clinic, please bring your original invoice or order confirmation email along with the item(s) you would like to return to the FACET location during our regular business hours of 8:30AM–4:30PM, Monday–Friday. All items must be in their original packaging and have original tags attached (if applicable).
Be sure to bring valid photo identification and your original method of payment for verification purposes. Your return will be issued back in the form of FACET credit.
Please also note that all returns are subject to validation and approval by FACET Dermatology and that we reserve the right to limit or refuse a return, in its sole discretion. Sales are final on all sale or promotional items.
YOU MAY NOT RECEIVE A REFUND IF:
If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.
DAMAGED ITEMS
If you receive a product from us that appears to be damaged, please accept our apologies and contact us immediately at hello@facetdermatology.com and we will resolve the issue for you.
Shipping And Pickup
We offer complimentary standard shipping on orders of $75.00CAD or more before tax.
For orders under $75.00CAD, we offer $10.00CAD standard flat rate shipping.
WHERE WE SHIP
We ship to Canadian addresses, excluding PO boxes.
To inquire about ordering for delivery outside of Canada or to inquire about other shipping options within Canada, please contact us at hello@facetdermatology.com.
ORDER PROCESSING
Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email.
Orders must be received by 12pm EST Monday–Friday to be processed on the same day. Orders received over the weekend and on holidays will be processed the following business day.
If an item you would like to purchase is shown as out of stock, please free to reach out to us at hello@facetdermatology.com to procure it for you.
SHIPPING OPTIONS
Pickup: Free. You will be notified when your order is ready to be picked up, and we will hold your order for 48 hours after sending you the confirmation. We are located at 2533 Danforth Ave, Toronto, ON. During our business hours of 8:30AM–4:30PM Monday–Friday, you can check in at reception to retrieve your order or give us a call at (416) 698-5521 once you have arrived if you would like your order brought outside.
Standard shipping: $10CAD + tax. Estimated delivery within 4-7 business days from processing of the order.*
*Delivery times are subject to change depending on shipping location.
SHIPPING RESTRICTIONS
- We reserve the right to restrict delivery to certain remote locations. Expedited delivery may only available for select locations.
- We do not currently offer Saturday or Sunday delivery or pick up.
- We are not able to split an order into multiple shipping destinations.
TAXES
All taxes will be applied subject to applicable federal and provincial tax legislation.
For all other inquiries regarding your order, please contact our team, at hello@facetdermatology.com