Retail Products, Gift Cards, and Online Orders

FACET Dermatology offers a curated selection of skincare and related products. While our team carefully selects products based on clinical experience and evidence, individual results may vary depending on skin type, condition, and usage.

Patients are encouraged to follow product instructions carefully. If you experience an unexpected reaction, please contact FACET Dermatology or seek appropriate medical care.

• Products may be returned or exchanged within fourteen (14) days of delivery or purchase, provided they are unopened, unused, undamaged, and in their original packaging with proof of purchase.
• We are unable to accept returns or exchanges for any opened, used, unsealed, or damaged products.
• Purchases made during sales or promotional events are final and not eligible for return or exchange.

FACET Dermatology reserves the right to refuse or limit returns at its discretion.

If you experience an allergic reaction to a product purchased from FACET Dermatology:

• Please notify the clinic within three (3) days of delivery.
• Returned products must meet the return criteria outlined above unless otherwise approved by the clinic.

• FACET Dermatology offers electronic gift cards.
• Gift cards have no cash value and are not redeemable for cash. 
• Gift cards may be used toward eligible products or services offered by FACET Dermatology, subject to applicable policies.

FACET Dermatology offers a rewards program for eligible purchases.

• Rewards points may be earned on non-OHIP services and eligible retail purchases.
• OHIP-covered medical services are not eligible for rewards.
• Rewards are issued in the form of points, which may be redeemed toward select cosmetic or elective services.
• Rewards points have no cash value and cannot be redeemed for cash, retail products, or physician-provided injectable services.

Full program details, including earning and redemption rules, are available on our Rewards Program page.

• Orders are typically processed within 24–48 business hours, excluding weekends and holidays.
• Orders received after 12:00 PM EST on business days may be processed the following business day.
• Shipping times may vary based on location and carrier performance and are outside the clinic’s control.

• Complimentary standard shipping is available on Canadian orders of $150 CAD or more before tax.
• Orders under $150 CAD are subject to a flat-rate shipping fee.
• We ship to Canadian addresses only and are unable to deliver to PO boxes.
• FACET Dermatology reserves the right to restrict delivery to certain locations.

• In-clinic pickup is available at 710 Kingston Road, Toronto, ON M4E 1R7.
• Customers will be notified when their order is ready for pickup.
• Orders must be collected in a timely manner. 

If your order arrives damaged or incorrect, please contact us as soon as possible at hello@facetdermatology.com, and we will work with you to resolve the issue.

All applicable federal and provincial taxes will be applied in accordance with Canadian tax legislation.

For questions regarding orders, returns, or shipping, please contact our team at hello@facetdermatology.com.